American Citizen Services (ACS) is part of Consular Services, based at the U.S. Consulate General in Auckland. Assistance is provided to American citizens in New Zealand, including but not limited to Passport services, Consular Reports of Births and Deaths Abroad, and Notarials. In emergency situations, including deaths, arrests and crisis situations, please contact ACS. After hours, contact the Duty Officer at 04 462 6000
If you are a New Zealand citizen or a third-country national and would like to request a visa, please visit the Services to New Zealanders page.
Counter Hours for the U.S. Consulate General in Auckland
Please be advised of the new Counter Hours for the U.S. Consulate General in Auckland. The office will now be closed to the public on the last Wednesday of every month, for training and administrative purposes.
- Passport Services for American Citizens
8:00am - 12:00pm Monday to Friday, except the last Wednesday of each month, and U.S. and N.Z. public holidays. - Emergency Services for American Citizens
8:00am- 12:00pm and 2:00pm- 4:00pm Monday to Friday, except the last Wednesday of each month, and U.S. and N.Z. public holidays. For emergencies outside of these hours please phone either: +[64] (9) 303 2724 ext. 2900; or +[64] (4) 462 6000. - Non-immigrant visa interviews
By appointment only - Immigrant visa interviews
By appointment only
Online Registration
The State Department (DOS) recently launched an online travel registration site at Online Registration (https://travelregistration.state.gov/ibrs). It allows U.S. citizens to record foreign trip and residence information that DOS can use to communicate with and assist citizens in an emergency.
U.S. citizens who travel or reside abroad can also access this site. We invite you to register yourself and your family and become acquainted with travel registration. If you are already registered with this Embassy/Consulate, please re-register online to update your records. The new online travel registration service for U.S. citizens allows you to register and update your own records, making it easier for you to keep your information current. This also includes your travel itineraries. The data you provided is completely secure, and is held behind DOS firewalls, accessed only by cleared personnel in Embassies, Consulates, and DOS, and releasable only under provisions of the Privacy Act.